CBE/MSE Joint Computing Facility (ECR6) Staff Contacts

Facility Support Staff

Specific contact information for individual staff members is posted on their individual Web pages. Check the list of responsibilities under each staff member, below, to ensure you're contacting the correct person. If there's any question as to who you should contact, direct your request to Geoff Hulse. When contacting Dave Jones or Mike Davis for a support request, please "carbon copy" (CC) Geoff when submitting your request via E-mail. Deviations from these directions will only serve to delay (or perhaps even prevent) a response.

Geoff Hulse, Director

Contacting Geoff: For non-critical issues, send Geoff E-mail; otherwise, you may phone him and send background information via E-mail if possible/necessary.

Geoff's Responsibilites
- Student computing lab issues (KL132, KL134, KL135, WA097)
- Keycard (Buck-ID access system) problems
- Class accounts
- New hardware/software needs
- Digital video and photography questions
- Large format printing needs
- Anything not listed explicitly as Dave's or Mike's responsibility

Dave Jones, Systems Programmer

Contacting Dave: For non-critical issues, send Dave E-mail; otherwise, you may phone him and send background information via E-mail if possible/necessary.

Dave's Responsibilites
- Backup
- Mail server issues, including issues with SquirrelMail and/or PreciseMail; for issues related to "spam," please contact Mike Davis
- Computing lab software problems
- Domain login problems
- License server problems
- Web server issues

Mike Davis, Network Manager and Departmental Computing Support

Contacting Mike: E-mail is the preferred communications medium for Mike, whenever possible. If you call Mike's office, please leave a voice mail message.

Mike's Responsibilities
- IP address assignment
- OSU owned systems in labs/offices plus faculty/staff computers
- Student/researcher owned (personally owned) laptop network access
- Departmental network problems, including wireless issues
- Issues related to spam (e.g. "blacklisting" [blocking], "whitelisting" [allowing], etc.)
- Native E-mail client problems (not Web-based E-mail, such as SquirrelMail, PreciseMail, etc.)
- Approval of computer-related purchases: prior approval is required for any/all purchases of computer/networking products with OSU funds (including funds administered and/or tracked by OSU Research Foundation)

Administrative Aliases

Issues regarding policies and/or procedures:
Hardware/software problems:
Faculty/staff system backups:
Webmail (SquirrelMail) issues:

CBE/MSE Joint Computing Facility (ECR6) Staff Contacts

Facility Support Staff

Geoff's Responsibilites

Dave's Responsibilites

Mike's Responsibilities

Administrative Aliases